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A) Local Delivery

Delivery for Malaysian Customers is easy and quick, for most of the items.

You may find every item has indications as below
 



 

* Next Day Delivery = Items are ordered online via shopping cart. If payment is received before 2.00pm, we will deliver on the same working day, and you'll receive on the next working day. The payment shall include Estimate Shipping Cost.

Working day means from Monday to Friday. If you order on Friday, we will deliver on Monday (for live fish / pets, we'd ship on Monday and arrive on Tuesday.)

For any Public Holiday falls on weekday, for live animal, we will send out on the next working day. For e.g., if your payment made on Monday and the public holiday falls on Tuesday, we will send out on Wednesday.

** We normally shipout on Monday, Tuesday, and Wednesday. 1 or 2 days before weekend or public holiday is not encouraged, as the delivery may fall on holiday, and it would further delay the delivery.

 

* Limited Delivery Areas = We could special deliver to the below places:

Penang, Kedah (Kulim, Sungai Petani), Perak (Parit Buntar, Bagan Serai)

Delivery can be arranged, and charges may applied. Please call to arrange.

 

Kuala Lumpur - collect at our transport company office at Cheras. Delivery is on next day morning. Charges is applied. Please call to arrange.

 

* Cash & Carry = Items are sold in cash and carry away by customers themselve.

 

We are using courier service companies such as Kangaroo, Skynet, GDex, Pos Laju etc.

 

With more than 10year of shipping experience, we are confident with our packing methods. Therefore we guarantee 100% alive for live fish orders.

 

For live fish shipment, in any case of DOA (death on arrival), we'd request to be notified within 24hrs after arrival. As a proof, we need the picture of death fish in the unopened bag. After verification, we can replace the same value fishes, or items in next order, but without freight cost covered. 

 

B) International Delivery

1) For International customers, we can't deliver live fish to your door step, even we'd love to do so. We could only deliver up to your nearest international airport. You would require to claim your fish cargo by yourself or you may appoint your local forwarding agent to do so. 

 

2) Most orders ship in 1 week after payment received.

 

3) Shipping hours depends on destination airport. For Asia, it arrives on next day. For US, it takes about 40hours.

 

4) Freight cost is FOB Penang. 

 

5) With more than 10year of shipping experience, we are confident with our shipping procedures and packing methods. Therefore we guarantee 100% alive for live fishes.

 

6) For live fish shipment, in any case of DOA (death on arrival), we'd request to be notified within 24hrs after arrival. As a proof, we need the picture of 1) death fish in the bag; 2) death fish outside the bag; 3) all related pictures such as box damages, etc. After verification. we will replace the same value fishes or items in next shipment.


 7) Prior 48hrs to the arrival of your shipment, we will email the documents below for your custom declaration upon the arrival of the cargo.

i)   Air Way Bill (AWB) with AWB No.

ii)  Malaysian Fish Health Certificate
iii) Packing List
iv) Shipping Invoice
v)  US or European Fish Health Certificate (for USA & Europe)
 vi) Annex II (for Europe on Cold water Fishes) 

 

8) Our airport is Penang International Airport, and the Airlines companies are Malaysian Airlines, Air Asia, Singapore Airlines, China Airlines, Cathay Pacific, Thai Airways, etc.

 

 

9) Total Freight Cost is basically summation of the below:

 

- Weight/Dimensional Charges (Table 3) by Airlines Company
 - Fuel Surcharge (Table 3) by Airlines Company
 - Terminal Charges (Table 4) by Departure Airport Cargo
 - Security & Insurance (Table 4) by Airlines Company
 - Documents Charges (Table 4) by Penang Fisheries Dept & Runner's handling Fee
 - Packing Labour & Materials (Table 4) by Penang Sea Garden Aquatic

 

10)Here are the useful information for your import consideration.

 

We normally use 2 types of boxes, namely M1 (big) and M2 (standard). Table 1 below show the estimation weight in full load.

 

TABLE 1 - FULL LOAD WEIGHT / BOX
Box TypeFull Load Weight (Estimated in kgs)Dimension (cm)
Small Box (M2)15 - 18 kgs20" L x 15" W x 15" H
Big Box (M1) 22 - 30 kgs25" L x 20" W x 15" H
Note: - Small Box (M2)is commonly used
           - The full load weight is very much depend on what type of fish pack. 

 

 

Table 2 gives the maximum fish quantity per box.

 

TABLE 2 - CAPACITY ESTIMATION (QTY / M2 BOX) 
Size (excl. tail length)Discus FishOther Tropicals
2.0"60pcsSpecify in our stocklist
2.5"46pcsSpecify in our stocklist
3.0"20pcsSpecify in our stocklist
3.5"15pcsSpecify in our stocklist
4.0"12pcsSpecify in our stocklist
4.5"10pcsSpecify in our stocklist
5"8pcsSpecify in our stocklist
6"6pcsSpecify in our stocklist
7" -Specify in our stocklist
8" and above-Specify in our stocklist

 

Table 3 show the City Airport that we could deliver. Please noted that the rates are not updated. It is for  your references.

 

TABLE 3 - WEIGHT CHARGES & FUEL SURCHARGE RATES by Airlines 
Country (alpha. order) City Airport (alpha. order) Weight Rate (RM /kg)Fuel Surcharge (RM / kg)Recommended Airlines 
Below 100kg100kg & exceed
South AfricaJohannesburg15.9012.903.80Cathay Pacific
Australia Melbourne 20.11 7.901.00Singapore Airlines
BahraineBahraine (BAH)19.068.702.28Cathay Pacific 
BelgiumBrussel21.90 2.28Thai Airways 
Brunei Darulsalam Bandar Seri Bergawan 5.71  Singapore Airlines
BrasilSao Paulo  17.602.28KLM Airlines
Canada Montreal17.5016.612.28KLM Airlines
Toronto20.42 16.20 KLM Airlines
Vancouver (VAN) 19.1511.20 Singapore Airlines
DenmarkCopenhagen 12.203.80Singapore Airlines
GermanyFranfurt 11.202.28Singapore Airlines 
GreeceAthen (ATH) 29.5414.62.28 
Hong KongChek Lap Kok IA7.14 4.400.90Cathay Pacific
IndiaBangalore5.00 ( > 45kgs)0.00Air Asia
Chennai4.80 ( > 45kgs)0.00Air Asia
IndonesiaMedan (Polonial Int. Airport)2.01 Malaysia Airlines
Jakarta 5.33 0.80Malaysia Airlines
Surabaya (Juanda Int. Airport)5.71 4.75  Singapore / Malaysia Airlines
Japan Osaka KIX Airport9.84 6.70 Singapore Airlines
Philippines Manila (Ninoy Aquino) 6.56 0.70Malaysia Airlines
Poland Poland Warsaw Airport20.42 12.00  
New Zealand Auckland29.5710.001.00 
christchurch 7.800.00Air Asia
RomaniaBucharest 12.802.28KLM
SingaporeChangi Int. Airport 2.88 

0.70

Singapore Airlines
South Africa Cape Town 15.602.28KLM Airlines
Johannesburg55.14 2.28Singapore Airlines 
ThailandBangkok 3.500.20Malaysia Airlines
United Kingdom London Heathrow (LON)36.00 11.20 Singapore Airlines
Manchester (MAN )20.4212.00 Malaysia Airlines
USA 

Atlanta

20.2514.302.28China Airlines
Los Angeles (LAX)19.15 10.50 2.28Singapore Airlines
Newark (EWR) 30.30 12.502.28Singapore Airlines
San Francisco (SFO) 28.50 11.702.28Singapore Airlines
Chicago O'Hare (ORD)19.15 14.50 2.28China Airlines
New York (JFK) 19.15 14.50 2.28China Airlines
Miami (MIA) 17.703.70China Airlines / Cathay Pacig
Seattle Washington 19.2014.50 China Airlines 
Dallas 30.30 12.302.28Singapore Airlines
Houston Bush Int. Airport (IAH)22.30 13.70   
UkraineBoryspill (KBP)  14.502.28KLM Airlines 
VietnamHo Chi Minh3.80 (> 45kgs)0.00Air Asia
Note 1: Currency US$ 1.00 = RM 3.20
Note 2: The quoted rates are not up-to-dates. It is meant for your own freight cost estimation only. 

 

 

 

Table 4 is the misc. charges.

 

TABLE 4 - OTHER CHARGES 
ChargesRate Comments
Terminal Charges Minimum RM 15.00/ShipmentBelow 100kgs
OR RM 0.15/kg 100kg & exceed
Security & Insurance RM 0.38 /kg  

Document Charges (Health Cert, Custom forms, etc)

RM 180.00/shipment 
Packing Labour & Material CostsRM 40.00/box