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We guarantee live on arrival. In the case of DOA, we request 24 hrs notification upon arrival by either phone call, fax, or email. Pictures of affected fish is compulsory. Upon the verification by us, similar or better quality or same value of fish will be replaced in the next shipment. We do not bear all freight charges.

Are all the quoted prices negotiable?

We publish the lowest price as we could, therefore it shall be fixed price. Further Discounts subject to order size.

What is your price structure on Importer (Wholesaler) and Hobbyist (Retailer)?

All prices are at wholesale basis, as it is very much cheaper on freight cost for large order shipment. Furthermore, we offer discount for larger order.
For Hobbyist and Retailers from US, our US partner will take your orders. For details, please go to our Home Delivery Order (HDO) for details.

How long it takes to deliver to destination?

For Malaysian Customers (Excluding Sabah & Sarawak)
It takes no longer than hours 24hrs to be delivered to your door step, by road. For details, please go to Freight & Delivery

For International Customers.
It depends on your destination airport. For Asia, it takes only 24hrs. For US, it takes not more than 40hours. For details, please go to Freight & Delivery

From the day I make payment, how long will I expect to receive the fish?

For Malaysian Customers (Excluding Sabah & Sarawak)
It takes 4 days (2 days fish quarantin + 24hrs delivery)

For International Customers.
It takes 1 week (3 working days of payment transaction + 2 days fish quarantin & Flight advance booking & export application + Flight duration)

Who pay the freight costs?

Our delivery term is FOB ex-Penang, i.e., customers pay from Penang airport to the destination airport.

How much are the freight costs?

Please go to Freight & Delivery

Do I have to pay for other (hidden) costs beside what stated in Freight & Delivery?

No more.

I'm a hobbyist, could you deliver to my home, even I order 1 fish?

For Malaysia and USA, we can deliver to your home, please check out our HDO services. Elsewhere, we could only deliver to your nearest airport.

What is the currency in use?

We trade in Ringgit Malaysia (RM) and USD

Note: USD 1.00 = RM 3.5 (subject to change)

How is payment being made?

For Malaysian Customers,
Full payment in advance via Bank-in to the following bank account details:

A) PAYABLE TO: SEA GARDEN AQUARIUM

ACCOUNT NO: 3 062 822 800

BANK: PUBLIC BANK BERHAD

For International Customers,
Full payment in advance via Bank Telegraphy Transfer (T/T) to the following bank account details:

BANK: PUBLIC BANK BERHAD

BANK ADDRESS:
3619 & 3620, JALAN CHE AHMAD,
14300 NIBONG TEBAL,
SEBERANG PRAI SELATAN
MALAYSIA

BANK SWIFT CODE: PBBEMYKL

PAYABLE TO: SEA GARDEN AQUARIUM

ACCOUNT NO.: 3 062 822 800

PENANG SEA GARDEN ADDRESS:
44, JALAN SUNGAI DAUN,
TAMAN NIBONG TEBAL JAYA,
14300 NIBONG TEBAL,
SEBERANG PRAI,
MALAYSIA

What is the ordering procedure?

1. We receive your inquiry by email, phone call, or fax;

2. We send you a copy of quotation indicating fish prices, sizes, & stock available;

3. Customer finalized the order;

4. We work up the final amount plus freight cost;

5. Customer make advance payment through bank wire transfer to our company account;

6. Upon receiving payment, we will book the flight in accordance to customers prefer arrival dates. And we will notify the flight details.

7. Meanwhile, we will send / fax you a copy of each document below:

i) Fish Health Certificate(s)
ii) Air Way Bill, AWB
iii) Shipping Invoice
iv) Packing List

8. You will receive the shipment on time.

I never import live fish; please advise me what are the requirements?

We take care the delivery from Penang airport to your destination airport. From your airport to your doorstep, you'll need a local forwarding agent to do the custom clearance for you. Below are the conditions that you required for import:

1. Fish Health Certificate (We will provide for your custom requirements)

2. AWB details (We will provide for your custom requirements)

3. Export Custom Form (We will provide for your custom requirements)

4. Invoice & packing list (We will provide for your custom requirements)

5. Import permit (Your appointed forwarding agent)

6. Custom Clearance at your destination airport (Your appointed forwarding agent).

Will I get the fish far out of my expectation in term of quality?

No! All photos enclosed in our quotation are real. What you see is what you get. WYSIWYG.

Are your fishes healthy?

We WILL NOT send unhealthy fishes. In the case of any of your order fish fall sick e.g., white spot, etc, we will notify you and will ask if you wish to replace with other similar fish.

How is the packing structure?

At least 2 PE Plastic bags to contain fishes, tighten with rubber band with sufficient oxygen. Normally 4 bags in a box. For aggresive fishes, there are more PE plastic bag were used, with many safety precautions. Our packing is made for safety limit of 24 hr more than the estimated journey to assorb any unforesee delay.

- Carton box used is M2 except stated otherwise
- Carton Box Outer dimensions :	M1 = 25" L x 20" W x 15" H
	M2 = 20" L x 15" W x 15" H

What are the box sizes and weights?

- Estimated weight / Box (with content)	M1 = 21 - 23kgs
	M2 = 13 - 15kgs